Here's a case at hand: United vs United customers
"Carroll and his band, Sons of Maxwell, decided to write a song about the incident, called 'United Breaks Guitars' and posted the video on YouTube, which has been viewed nearly half a million times since July 6.
United caught wind of the video and apologised to the singer for the dispute, issuing a statement via Twitter, which read: "This has struck a chord [with] us and we've contacted him directly to make it right." source Revolution
After watching this one can only sympathize with the makers of the video.
I wouldn't be surprised to see in the near future more videos like this one coming from ordinary pissed off customers using digital media and expressing their grievances in an artistic way . For example: private videos that make fun of bad customer service in a restaurant, or unfair treatment of insurance company, or just about any product or service a consumer finds a fault with.
This video is a kind of celebrity endorsement for it.
Benefits:
For video makers - fame and recognition
For customers - improvement of the product (brands can't afford to ignore it)
For brands - improvement of the product (and customer relationships)
here's a link to my previous post about a pissed off customer burning his creditcard and making a public statement about it.
Showing posts with label consumer reviews. Show all posts
Showing posts with label consumer reviews. Show all posts
Thursday, July 09, 2009
Saturday, July 07, 2007
Idea: Celebrity Pool for consumer products
Here's an idea for a website where visitors can choose different celebrities to review various consumer products.
The Pool (let's call it like this for now) is a consumer oriented web 2 platform that sets itself as an alternative to traditional advertising product endorsement as well as an active sponsor for various humanitarian projects.
The concept:
The Pool invites a number of prominent people / celebrities to act as critics (jury) on behalf of the general public to give their unbiased personal opinion about a range of consumer products.
The Pool's jury is elected by a public vote of confidence. For example, The Pool’s online forum where users get to choose their “trustworthy” stars to rate a range of competing products (i.e. seven mobile phone brands, lingerie, digital cameras, etc.).
For each campaign project there is a new jury selection.
The Jury’s verdicts could be published in a separate publication (The Pool Magazine) or in other independent media, including TV, internet, events, PR or ambient.
The Pool’s mission is to act in the public interest as an alternative to the celebrity product endorsement that is on the payroll by a certain brand.
For example: (click on the image to enlarge)
How it works:
Each month The Pool creates a list of potential critics, i.e. 25 celebrities and publishes the candidates on the website.
Online users select 7 candidates for participation.
The Pool approaches the chosen five and lets them know that they were elected and entrusted by the general public to participate in the next month product survey campaign.
By taking part in the campaign they would act in public interest as well as supporting various good causes: 10 % of the Pool’s revenue goes to support various charity projects and organisations. The latter should be well publicised for the jury members as well as for the rest of general public.
When the Jury is complete The Pool approaches the brand manufactures (according to the selected consumer product theme that is to be featured, i.e. mobile phones, etc.) and invited to submit their products for the judgement. The manufacturers should be advised that this action has a number of benefits for the brands, for example, it shows that the brand is very confident in its product, will get a genuine independent celebrity endorsement as well as gaining consumer trust and sympathy for sharing social indirect sponsorship of good causes.
There should be an equal number of critics and brands for each campaign, i.e. 7 celebrities and 7 mobile phone brands.
Who pays whom and how much (approximate model):
A brand is paying The Pool 30.000 euros as an entry fee.
7 products - 210.000 in fees collection.
210.000
- 70.000 (salary for the juros -10.000 each)
-----------------------------------------------------
140.000
- 40.000 (media expences)
-----------------------------------------------------
100.000 (salary for the Pool agency)
- 10% (10.000 euros sponsorship for good causes)
------------------------------------------------------
90.000 euros – total salary for The Pool. (per month)
The Pool (let's call it like this for now) is a consumer oriented web 2 platform that sets itself as an alternative to traditional advertising product endorsement as well as an active sponsor for various humanitarian projects.
The concept:
The Pool invites a number of prominent people / celebrities to act as critics (jury) on behalf of the general public to give their unbiased personal opinion about a range of consumer products.
The Pool's jury is elected by a public vote of confidence. For example, The Pool’s online forum where users get to choose their “trustworthy” stars to rate a range of competing products (i.e. seven mobile phone brands, lingerie, digital cameras, etc.).
For each campaign project there is a new jury selection.
The Jury’s verdicts could be published in a separate publication (The Pool Magazine) or in other independent media, including TV, internet, events, PR or ambient.
The Pool’s mission is to act in the public interest as an alternative to the celebrity product endorsement that is on the payroll by a certain brand.
For example: (click on the image to enlarge)
How it works:
Each month The Pool creates a list of potential critics, i.e. 25 celebrities and publishes the candidates on the website.
Online users select 7 candidates for participation.
The Pool approaches the chosen five and lets them know that they were elected and entrusted by the general public to participate in the next month product survey campaign.
By taking part in the campaign they would act in public interest as well as supporting various good causes: 10 % of the Pool’s revenue goes to support various charity projects and organisations. The latter should be well publicised for the jury members as well as for the rest of general public.
When the Jury is complete The Pool approaches the brand manufactures (according to the selected consumer product theme that is to be featured, i.e. mobile phones, etc.) and invited to submit their products for the judgement. The manufacturers should be advised that this action has a number of benefits for the brands, for example, it shows that the brand is very confident in its product, will get a genuine independent celebrity endorsement as well as gaining consumer trust and sympathy for sharing social indirect sponsorship of good causes.
There should be an equal number of critics and brands for each campaign, i.e. 7 celebrities and 7 mobile phone brands.
Who pays whom and how much (approximate model):
A brand is paying The Pool 30.000 euros as an entry fee.
7 products - 210.000 in fees collection.
210.000
- 70.000 (salary for the juros -10.000 each)
-----------------------------------------------------
140.000
- 40.000 (media expences)
-----------------------------------------------------
100.000 (salary for the Pool agency)
- 10% (10.000 euros sponsorship for good causes)
------------------------------------------------------
90.000 euros – total salary for The Pool. (per month)
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