Monday, July 13, 2009
Thursday, July 09, 2009
Prediction: Brand vs Customer video wars
Here's a case at hand: United vs United customers
"Carroll and his band, Sons of Maxwell, decided to write a song about the incident, called 'United Breaks Guitars' and posted the video on YouTube, which has been viewed nearly half a million times since July 6.
United caught wind of the video and apologised to the singer for the dispute, issuing a statement via Twitter, which read: "This has struck a chord [with] us and we've contacted him directly to make it right." source Revolution
After watching this one can only sympathize with the makers of the video.
I wouldn't be surprised to see in the near future more videos like this one coming from ordinary pissed off customers using digital media and expressing their grievances in an artistic way . For example: private videos that make fun of bad customer service in a restaurant, or unfair treatment of insurance company, or just about any product or service a consumer finds a fault with.
This video is a kind of celebrity endorsement for it.
Benefits:
For video makers - fame and recognition
For customers - improvement of the product (brands can't afford to ignore it)
For brands - improvement of the product (and customer relationships)
here's a link to my previous post about a pissed off customer burning his creditcard and making a public statement about it.
"Carroll and his band, Sons of Maxwell, decided to write a song about the incident, called 'United Breaks Guitars' and posted the video on YouTube, which has been viewed nearly half a million times since July 6.
United caught wind of the video and apologised to the singer for the dispute, issuing a statement via Twitter, which read: "This has struck a chord [with] us and we've contacted him directly to make it right." source Revolution
After watching this one can only sympathize with the makers of the video.
I wouldn't be surprised to see in the near future more videos like this one coming from ordinary pissed off customers using digital media and expressing their grievances in an artistic way . For example: private videos that make fun of bad customer service in a restaurant, or unfair treatment of insurance company, or just about any product or service a consumer finds a fault with.
This video is a kind of celebrity endorsement for it.
Benefits:
For video makers - fame and recognition
For customers - improvement of the product (brands can't afford to ignore it)
For brands - improvement of the product (and customer relationships)
here's a link to my previous post about a pissed off customer burning his creditcard and making a public statement about it.
Labels:
advertising,
consumer reviews,
idea,
prediction,
trends,
video,
web 2.0
Tuesday, July 07, 2009
Best Job in the World
An open letter to my former boss Jean-Remy von Matt:
Labels:
advertising,
best job,
lovertising,
video
Saturday, July 04, 2009
Idea: Daily Mirror Special Edition
Why not to have a special event when Daily Mirror online display goes literally mirror?
Imagine you go online to check out news and instead of a normal display you see a mirror image (click to enlarge):
those who have difficulty to read backwards can always click on "normal view" button.
the idea would work as a total surprise and generate a lot of buzz.
for the 1st of April addition, perhaps?
Imagine you go online to check out news and instead of a normal display you see a mirror image (click to enlarge):
those who have difficulty to read backwards can always click on "normal view" button.
the idea would work as a total surprise and generate a lot of buzz.
for the 1st of April addition, perhaps?
Labels:
advertising,
idea,
news,
viral
Thursday, July 02, 2009
Comment: Great product, silly slogan
the link
why use meaningless and silly slogans for such a great experience that this french company is offering? Enjoying the stars (instead of conquering them) at least makes sense.
Labels:
advertising,
comment,
crap ads
Monday, June 29, 2009
Oasis - Dig Out Your Soul In The Streets
a brilliant idea from BBH to let street musicians remix and play songs from Oasis's upcoming album. So simple, so viral.
I wonder why not to let each street artist their own live video streams on the internet? Each profile will have a google map with current location of the artist and a paypal donate button. See my previous idea for beggarcam.com as an example.
Saturday, June 27, 2009
Desmond Dekker: feline rmx
Tuesday, June 23, 2009
Spacecollective.org
This is a link definitely worth sharing: Spacecollective.org is a place where forward thinking terrestrials exchange ideas and information about the state of the world we create and inhabit. Inspiring and insightful. Here are a couple of the introductory videos from the site:
Labels:
other people ideas i like,
random,
video
Monday, June 22, 2009
Idea: A Fight Tank (mobile emergency service)
Problem: How many times did you have an argument with someone and later really regretted that you didn't record it? It could be for reasons of personal record, entertainment value, educational value or even as a legal evidence.
Solution: Why not to set up a service that offers a special mobile room where customers can sort out their differences in an organized and fruitful manner?
A FightTank van, for example, that can be easily rented out when you need to have that serious talk with someone. Click on pic to enlarge:
All arguments are automatically recorded by installed inside cameras for further study or references. The service promotes a constructive argument and personal awareness.
(A set of disposable vases to smash around is available upon the request.)
Couples who seek an objective opinion may also choose to get their tapes analyzed by an independent specialist (i.e. as a free bonus for customer loyalty :)
Mobility of the service also let's the customers to choose appropriate settings for their disputes, for example, a countryside waterfall, a back street alley, a fairground car park, etc.
Solution: Why not to set up a service that offers a special mobile room where customers can sort out their differences in an organized and fruitful manner?
A FightTank van, for example, that can be easily rented out when you need to have that serious talk with someone. Click on pic to enlarge:
All arguments are automatically recorded by installed inside cameras for further study or references. The service promotes a constructive argument and personal awareness.
(A set of disposable vases to smash around is available upon the request.)
Couples who seek an objective opinion may also choose to get their tapes analyzed by an independent specialist (i.e. as a free bonus for customer loyalty :)
Mobility of the service also let's the customers to choose appropriate settings for their disputes, for example, a countryside waterfall, a back street alley, a fairground car park, etc.
Labels:
business,
idea,
product design
Thursday, June 18, 2009
Happiness project
Wednesday, June 17, 2009
Monday, June 15, 2009
United by trivia.
i don't know, maybe it's just me.. but after spending some time out of the system you come back to civilization and look at things afresh... and you see rather psychotic stuff....here's what i mean:
Is the community really obsessed with such trivial bonding ...or is it some kind of conspiracy? )
A healthier option, perhaps:
Is the community really obsessed with such trivial bonding ...or is it some kind of conspiracy? )
A healthier option, perhaps:
Labels:
advertising,
comment,
conspiracy,
facebook,
marketing,
network,
social
Saturday, June 13, 2009
Friday, June 12, 2009
Idea: LeBay is the new eBay
Strategic reasoning: In the time of recession people tend to buy less and share more. So why not to design a new product that would let people auction their items only for temporary use?
It’s like leasing meets ebay. Let’s call it LeBay for example:
As part of marketing strategy to launch the site we invite special celebrity guests to rent out some of their personal items to general public. The money raised from their rented out belongings will go to a charity of their choice. i.e. Madonna rents out her old sofa to support hungry children in Africa, or Ronaldo rents out his car to support decriminalization of marijuana, whatever.
It’s like leasing meets ebay. Let’s call it LeBay for example:
As part of marketing strategy to launch the site we invite special celebrity guests to rent out some of their personal items to general public. The money raised from their rented out belongings will go to a charity of their choice. i.e. Madonna rents out her old sofa to support hungry children in Africa, or Ronaldo rents out his car to support decriminalization of marijuana, whatever.
Thursday, June 11, 2009
Wednesday, June 10, 2009
Idea: Puma Reflex
I was jogging the other night... and nearly run over some dosy street cat. So I thought, why not to have a special night glowing sneaker and call it REFLEX? I know that light reflective sneakers aren't anything new, but what the heck, I wanna do my own design.
Here's what I would like to wear next time in a dark alley at night:
A banner (above) and the product itself (below)
Here's what I would like to wear next time in a dark alley at night:
A banner (above) and the product itself (below)
Labels:
advertising,
banner,
idea,
marketing,
product design,
puma
Monday, June 08, 2009
Sunday, June 07, 2009
Idea: Car hire for kids
What if kids, just like adults, could also hire their toy cars instead of buying them?
Below is an example for a well known German car rental brand (Sixt) offering toy cars online.
Done in the same corporate identity style as their "adult" site:
Labels:
car rental,
idea,
marketing,
online
Idea: Fridge with time lock
According to statistics we have now over 1 billion adults worldwide who are seriously overweight. Why not to sell fridges with a programmable time lock?
WeightWatchers and Phillips business venture perhaps?
WeightWatchers and Phillips business venture perhaps?
Labels:
advertising,
health,
idea,
lovertising,
marketing,
obesity,
product design
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